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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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John

July 23, 2026

5  out of  5
rating by John
"Jessica was excellent and set up my front window repair with a claim in less than an hour. Good to know state farm is there."
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Trisha Bainter

July 16, 2026

5  out of  5
rating by Trisha Bainter
"Jessica and the entire team are amazing & professional. Jessica never hesitates to assist and always goes the extra mile . Thank you all"
We responded:
"Trisha, Thank you for the review. We strive to go above and beyond for all of our customers. "
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Ericka Corzo

July 8, 2026

5  out of  5
rating by Ericka Corzo
"Excellent service from Jessica thank you"
We responded:
"Ericka, Thank you for the review. Jessica is always ready to assist. "
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Gardenia

July 8, 2026

5  out of  5
rating by Gardenia
"Gary Critchfield’s office is the best. Staff is so nice and always looking out for customers to get the cheaper price. Jessica is so attentive and nice. My son just purchased a new car and without even asking her she was able to help get us a more affordable rate. Highly recommend Gary’s State Farm office!"
We responded:
"Gardenia, Thank you for the review. We are always looking to get our customers the best possible price and experience."
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Julian Garcia

July 8, 2026

5  out of  5
rating by Julian Garcia
"I’ve been with this branch for years now and they’ve always helped and taken care of me. Customer service has always been amazing especially under Gary and Jessica. I cannot recommend them enough!"
We responded:
"Julian, Thank you for the review and for your loyalty!"
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Derrick Perry

July 7, 2026

5  out of  5
rating by Derrick Perry
"I have done business with Gary Crichfields office for many years now. (Personal & Business needs) I have had the pleasure of dealing with Gary himself as well as his staff. Jessica has always notified me if I have upcoming payments and has quickly assisted me with processing and sending receipts. Along with CJ assisting me over the years with policies, certificates, and additional coverages. I highly recommend all aspects when it comes to Gary and his team. I've dealt with many companies over the years but non compare to the customer service and reassurance that Gary and his team have offered me. They dont only care about your business but also your happiness and reassurance."
We responded:
"Derrick, Thank you for the kind words. I am glad that we are meeting your expectations. We truly appreciate your loyalty over the years. We look forward to many more years to come. "
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Alan Zavaleta

July 1, 2026

5  out of  5
rating by Alan Zavaleta
"Great and friendly staff very knowledgeable"
We responded:
"Alan, Thank you for the review and your loyalty."
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Nick Greco

July 1, 2026

1  out of  5
rating by Nick Greco
"Terrible experience"
We responded:
"Hi Nick, I am very sorry you had a bad experience. I see you are not a customer of my agency, so I am not sure why you left me the bad review. If you reach out to our office I can definitely help you get in touch with your Agent or with our State Farm Customer Service. If possible, could you please take down this review, since it does not reflect the actual service related to my particular office?
Again, I would love to help get you in touch with someone to get your issue resolved.

Thanks"
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Aundreya Garcia

June 12, 2026

5  out of  5
rating by Aundreya Garcia
"Gary Critchfield's State Farm office is the best! Gary and hia team are always looking for my best interest. The best price that fits my budget while still having sufficient coverage. Office manager Jessica is the best! She always provides the best service and is alwaya on top of every issue. If she says she'll looking to something or follow up on something you can trust her to do so and reach back to you. Highly recommend this office."
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Ryleigh Jones

June 4, 2026

5  out of  5
rating by Ryleigh Jones
"This office is so helpful with getting my payments in quickly and their dedication to help out with anything is appreciated."
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Amanda Hernandez

June 1, 2026

5  out of  5
rating by Amanda Hernandez
"Jessica is always a pleasure to work with. She’s professional, quick to respond, and makes sure everything is handled smoothly. It’s great having someone you can trust to look out for your best interests when it comes to insurance. Highly recommend!"
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Mika Vancelette

June 1, 2026

5  out of  5
rating by Mika Vancelette
"Jessica was super helpful. Would definitely recommend!"
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kendra meza

May 18, 2026

5  out of  5
rating by kendra meza
"Jessica was super helpful and friendly. Took time to answer all my questions and concerns."
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Connie Hwang

November 20, 2025

5  out of  5
rating by Connie Hwang
"I’ve known Gary for 11 years. He is hands down the most generous agent I know. He is a solid individual."
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Alma F Camacho

June 11, 2025

5  out of  5
rating by Alma F Camacho
"I've been in the family of State Farm for 5 years. Whichever agent I talk to is super friendly. They give me the best service. Especially Jessica. I've had 2 car accidents and they've covered everything with no problem. I wholeheartedly recommend it."
We responded:
"Hi Alma, at the Gary Critchfield Insurance Agency, we always try to make sure we give the best service. We really appreciate your loyalty over the years. Glad we are able to assist with your claims."
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Jazmin Quiroga

March 14, 2025

5  out of  5
rating by Jazmin Quiroga
"Gary and his team are so efficient and quick to help! Been with them for years !! Thank you !!! 🙏🏼"
We responded:
"Jazmin, Thank you for the review. We strive to be available and as efficient as possible."
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Ian

March 6, 2025

5  out of  5
rating by Ian
"Been with the Critchfield office for almost 6 years now, always great service and I appreciate Jessica and Czar helping with anything I need!"
We responded:
"Ian Thank you for the review. We truly appreciate your loyalty to our office!!"
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Margorita312

March 6, 2025

5  out of  5
rating by Margorita312
"Excellent team. Any issues/transactions are always handled smoothly and in a timely manner. Not a single complaint here"
We responded:
"Thank you for the review. "
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Diana Youssef

March 5, 2025

5  out of  5
rating by Diana Youssef
"Jessica and Aundreya are so pleasant and easy to work with! Gary is phenomenal and exactly what you want in an agent."
We responded:
"Diana, thank you so much for the review. We always want to make everything as easy as possible for our customers."
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James Anastasia Lander

March 5, 2025

5  out of  5
rating by James Anastasia Lander
"I wish we could do TEN stars. We have been using Gary Critchfield with StateFarm Insurance for our business and personal accounts. He is excellent to work with, great communication, and great rates. Highly recommend."
We responded:
"Thank you for the 10 Star Review! Communication is one of our highest priorities. "
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FLOORS PLUS DESIGN CENTER OF MORGAN HILL

March 5, 2025

5  out of  5
rating by FLOORS PLUS DESIGN CENTER OF MORGAN HILL
"Great people! Excellent service! Would recommend to everybody."
We responded:
"Thank you for the review. We strive to provide the best service possible."
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gas_pigeon _310

March 4, 2025

5  out of  5
rating by gas_pigeon _310
"Best State Farms Office hands down. Professional and great attention to detail. I would like to thank Jessica Chessani for prioritizing my request on getting my documents updated and sent over in less than 5 minutes. I appreciate the first class customer service treatment thank you"
We responded:
"Thank you for the review. Attention to detail is why Jessica runs the office. She keeps us all organized. "
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Andrew Ramirez

February 27, 2025

5  out of  5
rating by Andrew Ramirez
"Jessica Was able to do exactly what I need in 2 minutes… absolutely perfect"
We responded:
"Thank you . Glad she was able to get it done so quickly."
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Antonio O

February 26, 2025

5  out of  5
rating by Antonio O
"Been with Gary for years and it’s always been easy to communicate with him and his staff."
We responded:
"Antonio, Thank you for the review. Being available is our biggest priority.
"
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Jonathan T

February 26, 2025

5  out of  5
rating by Jonathan T
"Aundreya was very helpful and generally pleasant when I spoke with her on the phone. She took care of my specific issue right away, and provided additional useful information that I was not aware of. Overall great experience."
We responded:
"Thanks for the review. Glad you had a great experience!"